1. Connection Issues
a. Why isn't my Bluetooth working/connecting?
You may be in SANSYNC mode. SANWEAR-GT™ starts up ready to sync to the case using ultra-low latency tech. To switch to Bluetooth mode, simply tap the side of the unit three times to toggle between Bluetooth and SANSYNC. You will hear a tone each time.
2. Bluetooth Connectivity
a. Does SANWEAR-GT™ require a Bluetooth connection?
SANWEAR-GT™ does not require Bluetooth if the case is connected to an audio source. For Bluetooth mode, simply tap the side of the unit three times to toggle between Bluetooth and SANSYNC mode.
3. Cleaning Your Earbuds
a. My SANWEAR-GT™ is dirty, how do I clean my earbuds?
- Clean the Mesh Ear Grate: Carefully clean the mesh ear grate (where the sound plays from) using a swab dipped in rubbing alcohol.
- Wash the Buds: Use mild liquid soap and cold water from a sink to gently wash the buds. Avoid submerging them in water deeper than 1 meter.
- Dry Thoroughly: Ensure you properly dry your SANWEAR-GT™ to maintain optimal performance.
4. Damaged Earbuds
a. What should I do if my earbuds were accidentally damaged?
Depending on the damage, we may be able to offer replacement parts for a fee. If the damage is a result of manufacturing or any service-related issue covered under our 2-year manufacturer warranty, we will replace the damaged unit.
5. Proper Fit
a. How do I get my SANWEAR-GT™ to properly fit?
- Start with Ear Hook Sizing: Try the large ear hooks first, then move to medium and small until you find the most comfortable fit.
- Check Eartip Sizing: Similarly, start with the extra large eartips, then large, then medium, and finally small to ensure a proper seal.
- Initial Setup: Both ear tips and sport hooks come pre-fitted on the device in medium size.
Once the buds are twisted into your ear, they should fit comfortably and not fall out when you shake your head. You should also experience intense low ends and minimal outside noise.
Lastly, make sure to check that you are placing the correct side into the corresponding ear.
6. Water Resistance
a. Can I get my SANWEAR-GT™ wet?
Yes! SANWEAR-GT™ earbuds are water-resistant, rated at IPX6. This means they are crafted to endure sweat, rain, and water. The earbuds are showerproof and washable without harm. However, please note that the charging case is not water-resistant. Ensure you properly dry your SANWEAR-GT™ to maintain optimal performance and avoid exposing the charging case to water.
7. Light Controls
a. Can I turn off the lights on my SANWEAR-GT™?
Yes. Download the SOUNDSCAPE™ app and connect your SANWEAR-GT™. Then, tap the leftmost button for “Luminance Controls” and tap the large circle to power the button lights on and then off. Lights will only turn on while music is playing or to indicate charging.
8. Charging Issues
a. Why don’t my SANWEAR-GT™ earbuds turn off when I put them in the charging case?
Either you need to charge your charging case, or you need to clean the charging pads on your earbuds. See a cleaning tutorial here at the 0:27 mark.
9. Adjustable Settings
a. What settings can I adjust on the SANWEAR-GT™?
In the free SOUNDSCAPE™ mobile app, you can unlock gestures, light controls, equalizer, sound profile, and device name.
10. Light Indicators
a. What do the lights on the case indicate?
1) Exterior Case Light
- Pulsing White: Full Charge
- Pulsing Red: Charging
2) Interior Case Light
- White: 67-100% Charged
- Blue: 34-66% Charged
- Red: 1-33% Charged
3) In-Ear Monitor
- Flash Red & White: Pairing
- Flashing Red: Battery < 20%
- Pulsing Red: Charging
- White: Full Charge
This FAQ section for SANWEAR-GT™ covers the relevant questions and answers, ensuring a comprehensive and user-friendly resource for SANWEAR-GT™ users.