1. Connection Issues
a. Why isn't my Bluetooth working/connecting?
You may be in SANSYNC mode. SANWEAR-GT™ starts up ready to sync to the case using ultra-low latency tech. To switch to Bluetooth mode, simply tap the side of the unit three times to toggle between Bluetooth and SANSYNC. You will hear a tone each time.
📹 Troubleshooting: Switching Between Bluetooth and SANSYNC
📹 Troubleshooting: SANWEAR Does Not Appear in Bluetooth List
📹 Troubleshooting: Can't Connect to Phone, Tablet, or PC
2. Bluetooth Connectivity
a. Does SANWEAR-GT™ require a Bluetooth connection?
SANWEAR-GT™ does not require Bluetooth if the case is connected to an audio source. For Bluetooth mode, simply tap the side of the unit three times to toggle between Bluetooth and SANSYNC mode.
3. Cleaning Your Earbuds
a. My SANWEAR-GT™ is dirty, how do I clean my earbuds?
- Clean the Mesh Ear Grate: Carefully clean the mesh ear grate (where the sound plays from) using a swab dipped in rubbing alcohol.
- Wash the Buds: Use mild liquid soap and cold water from a sink to gently wash the buds. Avoid submerging them in water deeper than 1 meter.
- Dry Thoroughly: Ensure you properly dry your SANWEAR-GT™ to maintain optimal performance.
4. Damaged Earbuds
a. What should I do if my earbuds were accidentally damaged?
Depending on the damage, we may be able to offer replacement parts for a fee. If the damage is a result of manufacturing or any service-related issue covered under our 2-year manufacturer warranty, we will replace the damaged unit.
5. Proper Fit
a. How do I get my SANWEAR-GT™ to properly fit?
- Start with Ear Hook Sizing: Try the large ear hooks first, then move to medium and small until you find the most comfortable fit.
- Check Eartip Sizing: Similarly, start with the extra large eartips, then large, then medium, and finally small to ensure a proper seal.
- Initial Setup: Both ear tips and sport hooks come pre-fitted on the device in medium size.
Once the buds are twisted into your ear, they should fit comfortably and not fall out when you shake your head. You should also experience intense low ends and minimal outside noise.
Lastly, make sure to check that you are placing the correct side into the corresponding ear.
📹 Watch: Ear Tip Fit Guide
📹 Troubleshooting: Earbuds Feel Uncomfortable
📹 Troubleshooting: Weak Bass / Tiny Sound / Poor Fit
b. What benefits does the Hyper-Dynamic Driver bring to sound quality?
SANWEAR-GT™ uses Hyper-Dynamic Driver v3 technology together with 360-Degree Spatial Sound Engines to deliver immersive gaming, music, and media audio.
Benefits include:
- Enhanced audio detail
- Strong bass response
- Improved sound separation
- Greater spatial immersion
- Better directional awareness for gaming
For the best audio performance, proper fitment is essential. Weak bass or thin sound is commonly caused by poor ear tip seal rather than hardware issues.
📹 Watch: Ear Tip Fit Guide
📹 Troubleshooting: Weak Bass / Tiny Sound / Poor Fit
c. What is Hyper Reality Audio™?
SANWEAR-GT™ features Hyper Reality Audio™, SAN Sound's signature listening experience designed to deliver exceptional spatial awareness, depth, immersion, and detail.
Hyper Reality Audio™ is powered by:
- Hyper-Dynamic Driver v3 technology
- 360-Degree Spatial Sound Engines
- Precision acoustic tuning
- Advanced material engineering
The result is a more spacious, immersive, and detailed listening experience across gaming, music, movies, and media.
For the best experience, proper ear tip fitment and seal are essential. Weak bass or reduced immersion is commonly caused by an improper seal rather than a hardware issue.
📹 Watch: Ear Tip Fit Guide
📹 Troubleshooting: Weak Bass / Tiny Sound / Poor Fit
6. Noise Isolation
a. Does SANWEAR™ have noise cancelling?
SANWEAR™ products are designed around approximately 30 dB of broad-spectrum passive noise isolation created through a proper ear-tip seal.
Unlike traditional Active Noise Cancellation (ANC), passive isolation does not rely on microphones, anti-noise signals, or additional audio processing.
The noise reduction comes from the physical seal created between the ear tip and your ear canal.
Benefits include:
• Broad-spectrum noise reduction
• No ANC hiss or self-noise
• No battery required for isolation
• No impact on audio fidelity
• Improved bass response and immersion
7. Water Resistance
a. Can I get my SANWEAR-GT™ wet?
Yes! SANWEAR-GT™ earbuds are water-resistant, rated at IPX6. This means they are crafted to endure sweat, rain, and water. The earbuds are showerproof and washable without harm. However, please note that the charging case is not water-resistant. Ensure you properly dry your SANWEAR-GT™ to maintain optimal performance and avoid exposing the charging case to water.
8. Light Controls
a. Can I turn off the lights on my SANWEAR-GT™?
Yes. Download the SOUNDSCAPE™ app and connect your SANWEAR-GT™. Then, tap the leftmost button for “Luminance Controls” and tap the large circle to power the button lights on and then off. Lights will only turn on while music is playing or to indicate charging.
9. Charging Issues
a. Why don’t my SANWEAR-GT™ earbuds turn off when I put them in the charging case?
Either you need to charge your charging case, or you need to clean the charging pads on your earbuds. See a cleaning tutorial here at the 0:27 mark.
📹 Troubleshooting: My Earbuds Are Not Charging (Cleaning)
📹 Troubleshooting: Charging Is Inconsistent (Cleaning)
b. Does SANWEAR-GT™ have a microphone?
Yes. SANWEAR-GT™ includes a built-in Noise-Canceling Microphone 2.0 with AI-powered Environmental Noise Cancellation (ENC) technology designed for gaming, voice chat, meetings, and calls.
For best microphone performance:
- Select SANWEAR-GT as your microphone input device
- Verify microphone permissions are enabled
- Ensure proper earbud fitment
- Keep firmware updated
📹 Troubleshooting: Mic Sounds Muffled (Obstruction)
📹 Troubleshooting: Mic Sounds Muffled (Environmental Noise Cancellation)
10. Battery Life
a. How long does the SANWEAR-GT™ battery last?
The SANWEAR-GT™ provides:
- Up to 6 hours of playback per charge during active use.
- Up to 33 hours of total playback when used with the charging case.
- Battery life estimates are based on full volume with all features active.
- There is no documented battery-life difference between Bluetooth mode and SANSYNC mode.
- RGB lighting and other features are already accounted for in the published battery-life estimates.
Note: Actual battery life may vary depending on volume level, usage patterns, environmental conditions, and battery age.
📹 Troubleshooting: Battery Drains Faster Than Expected
📹 Troubleshooting: Battery Percentage Fluctuates in Soundscape
b. How does SANWEAR-GT™ battery life compare to other gaming earbuds?
SANWEAR-GT™ is designed to balance battery performance with gaming-focused features.
Battery performance includes:
- Up to 6 hours per charge
- Up to 33 hours total with the charging case
These figures are measured with features active, including lighting and normal device functionality.
📹 Troubleshooting: Battery Drains Faster Than Expected
📹 Troubleshooting: Battery Percentage Fluctuates in Soundscape
11. Adjustable Settings
a. What settings can I adjust on the SANWEAR-GT™?
In the free SOUNDSCAPE™ mobile app, you can unlock gestures, light controls, equalizer, sound profile, and device name.
📹 Troubleshooting: App Not Detecting SANWEAR
📹 Troubleshooting: Features Not Working in App
📹 Troubleshooting: Firmware Update Not Working
b. Can I use SANWEAR-GT™ for Teams, Zoom, Discord, or work calls?
Yes. SANWEAR-GT™ can be used with:
- Microsoft Teams
- Zoom
- Discord
- Google Meet
- Slack Huddles
- Phone calls
For the best experience, select SANWEAR-GT as both your speaker and microphone device within your operating system and communication application.
📹 Troubleshooting: Mic Sounds Muffled (Obstruction)
📹 Troubleshooting: Mic Sounds Muffled (Environmental Noise Cancellation)
12. Light Indicators
a. What do the lights on the case indicate?
1) Exterior Case Light
- Pulsing White: Full Charge
- Pulsing Red: Charging
2) Interior Case Light
- White: 67-100% Charged
- Blue: 34-66% Charged
- Red: 1-33% Charged
3) In-Ear Monitor
- Flash Red & White: Pairing
- Flashing Red: Battery < 20%
- Pulsing Red: Charging
- White: Full Charge
This FAQ section for SANWEAR-GT™ covers the relevant questions and answers, ensuring a comprehensive and user-friendly resource for SANWEAR-GT™ users.