Where can I purchase SANWEAR™ products?
The best place to purchase SANWEAR™ products is directly through sansound.com.
Purchasing directly from SAN Sound helps ensure that you receive:
- Authentic products
- Full warranty support
- Access to customer support
- The latest product information and updates
If you purchased your product through another authorized retailer, please contact us if you have questions regarding support or warranty eligibility.
Are SAN Sound products in stock and ready to ship?
Products currently listed and available for purchase on the SAN Sound website are in stock and ready for fulfillment.
Our currently available products are not made to order, so there is no made-to-order production period before fulfillment.
Once your order is placed, delivery timing will mainly depend on:
- Order processing and fulfillment
- Shipping destination
- Selected shipping service
- Carrier availability
- Local delivery conditions
- Customs processing for international shipments, when applicable
Product availability can change as inventory is sold. Please refer to the current product page to confirm whether a product is available to purchase.
How does product availability affect delivery time?
Products currently available for purchase on the SAN Sound website are in stock and ready for fulfillment, so there is no made-to-order production period included in the delivery estimate.
Delivery timing will mainly depend on your destination, fulfillment processing, carrier availability, local delivery conditions, and customs processing where applicable.
For estimated shipping times by destination, please refer to our Shipping information.
Do you offer discounts or promotional codes?
Yes. We regularly offer promotions through seasonal campaigns, product launches, creator partnerships, and email communications.
To stay informed about new offers, we recommend subscribing to our email list.
To avoid missing future promotions:
- Check your Promotions, Spam, or Updates folder.
- Add SAN Sound to your safe-sender list.
- Open and engage with our emails so future updates continue to appear in your inbox.
If you have a coupon code, creator code, affiliate code, or promotional code that isn't working, please contact our support team at support@sansound.com.
To help us review the issue, please include:
- The promotional code
- Where you received the code
- The product you are attempting to purchase
Our team will review:
- Whether the promotion is currently active
- Eligibility requirements
- Applicable products
- Possible alternatives, when available
What is Checkout+?
Checkout+ is an optional service available for eligible orders during checkout.
Depending on eligibility, Checkout+ may provide benefits for qualifying situations, including:
- Lost packages
- Packages marked as delivered but not received
- Packages damaged during shipping
- Missing items
- Eligible return shipping costs
Checkout+ must be selected during checkout and cannot be added after an order has been placed.
To start an eligible claim, visit the SAN Sound Return Portal:
https://sansound.com/apps/redo/returns-portal/login
Can I modify or cancel my order?
If your order has not yet shipped, we may still be able to help.
Please contact us as soon as possible at support@sansound.com.
Once an order has shipped, modifications and cancellations can no longer be guaranteed.
If necessary, you may be able to initiate a return after delivery in accordance with our Returns & Replacements policy.
Return Portal:
https://sansound.com/apps/redo/returns-portal/login
Can I combine orders or change my shipping information?
Once an order has been placed, we are generally unable to combine multiple orders or change shipping information.
If your order has not yet been processed, please contact our support team as soon as possible. While we will do our best to help, changes cannot be guaranteed.
Do you offer price adjustments?
No. We do not offer price adjustments on previous purchases.
Promotions are time-sensitive and may change without notice. Previous purchases are not eligible for retroactive discounts unless otherwise stated.
To stay informed about future promotions and exclusive offers, we recommend subscribing to our email list.
I didn't receive an order confirmation. What should I do?
Please check your spam, junk, or promotions folder, as confirmation emails may occasionally be filtered automatically.
If you still cannot locate the message, please contact us at support@sansound.com, and we will gladly assist you.
I was charged but didn't receive an order confirmation. What should I do?
In some cases, payments may appear as pending because of authorization procedures performed by your payment provider.
If you are uncertain whether your order was successfully placed, please contact our support team with your order information so we can review the transaction.
I accidentally placed a duplicate order. What should I do?
Please contact our support team immediately at support@sansound.com and provide your order information.
If the order has not yet been processed, we will do our best to help cancel the duplicate order.
Need additional assistance?
Please contact us at: