1. Can I order SANWEAR™ from other sales channels?
No.
sansound.com is the only official and trusted source for SANWEAR™ products.
This ensures:
- Authentic products
- Warranty coverage
- Full customer support access
2. Do you offer any discount or promo codes?
Yes! We regularly offer discounts through seasonal promotions and email campaigns.
To stay updated and receive exclusive offers, we recommend subscribing to our email list.
To make sure you don’t miss any deals:
- Check your Promotions/Updates tab in your email
- Star or favorite our emails so they appear in your primary inbox
- Engage with our emails to stay updated on exclusive offers
3. Can I modify or cancel my order?
If your order has not yet been shipped, we may still be able to assist with a cancellation or modification.
Please contact us as soon as possible at support@sansound.com, and our team will check if changes can still be made.
If your order has already been shipped, cancellation is no longer possible. In this case, you may proceed with a return once the item has been delivered, in accordance with our Returns & Replacement policy.
4. Can I combine orders or change my shipping details?
Once an order has been placed, we are generally unable to combine orders or update shipping details.
If your order has not yet been processed, feel free to reach out to our support team and we will do our best to assist. However, changes are not guaranteed.
5. Do you offer price adjustments?
We do not offer price adjustments on past purchases.
Our promotions are time-based and subject to change. To stay updated on upcoming offers and exclusive deals, we recommend subscribing to our email list.
6. General Order Questions
I didn’t receive an order confirmation. What should I do?
Please check your spam or promotions folder, as confirmation emails may sometimes be filtered.
If you still can’t find it, contact us at support@sansound.com, and we’ll be happy to assist.
What if I was charged but didn’t receive an order confirmation?
In some cases, payments may appear as pending due to authorization checks.
If you’re unsure whether your order was successfully placed, please contact us with your details and we’ll verify it for you.
I accidentally placed a duplicate order. What should I do?
Please contact us immediately at support@sansound.com with your order details.
If the order has not yet been processed, we’ll do our best to help cancel the duplicate order.