1. Can I return my SANWEAR™?
a. Yes, returns are accepted if:
- The purchase was made within the last 30 days.
- The headphones are in their original packaging and undamaged (trying them on is permissible).
- You have the receipt or proof of purchase.
b. No returns will be accepted for:
- Custom-made or clearly personalized items.
- Items unsuitable for return due to health protection, hygiene reasons, or those unsealed after delivery.
- Goods inseparably mixed with other items after delivery.
2. How do I cancel my order?
You have the right to cancel your order within 30 days without providing a reason. Inform us by a clear statement via email at support@sansound.com. We will refund using the same payment method as your purchase within 14 days of receiving the returned goods.
3. How should I ship my returns?
You are responsible for the cost and risk of returning the goods. Please ship them to 1176 Casiano Rd, Los Angeles, CA 90049, using an insured and trackable service.
4. How are returns handled if the item was a gift?
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the returned item is received. Otherwise, the refund will be issued to the gift giver.
5. How can I contact SAN Sound for support?
For any questions about our policies or other support queries, please contact us via email at support@sansound.com.