1. Can I return my SANWEAR™?
a. Yes, returns are accepted if:
- The purchase was made within the last 30 days.
- The headphones are in their original packaging and undamaged (trying them on is permissible).
- You have the receipt or proof of purchase.
b. No returns will be accepted for:
- Custom-made or clearly personalized items.
- Items unsuitable for return due to health protection, hygiene reasons, or those unsealed after delivery.
- Items that are damaged due to misuse or handling
- Items that have been inseparably mixed with other goods after delivery
All returns are subject to review and approval.
2. How do I request a return?
To initiate a return:
- Contact us at support@sansound.com
- Our team will guide you through the process
- You will be asked to complete a return request form
Once submitted, your request will be reviewed and approved before proceeding.
3. How are returns processed?
Our return process follows a structured workflow:
- Return request is reviewed by our support team
- Return details are validated
- Approval is completed internally
- A return shipping label is provided (if applicable)
- Item is shipped back for inspection (if required)
- Refund or replacement is processed
This ensures accuracy and a consistent experience.
4. How should I ship my returns?
For orders within the United States:
Return shipping costs may apply depending on the reason for return.
If instructed to ship the item yourself, please send it to:
928 Campbell street,
Williamsport PA 17701
We require the use of an insured and trackable shipping service to ensure the item arrives safely.
For orders outside the United States, our support team will provide the appropriate return instructions and shipping details.
Before shipping your return, Before shipping your return, please contact us to confirm instructions.
5. When will I receive my refund?
Refunds are processed after:
- The return is approved
- The item is received and/or inspected (if required)
Refund timing may vary depending on processing and payment provider.
6. What if my item arrives damaged or is in an unrecoverable state?
If your item arrives in a condition that makes it unusable or unrecoverable, please contact us as soon as possible at support@sansound.com.
To help us review your case quickly, please provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the condition of the item
Our team will assess the situation and determine the appropriate resolution.
Depending on eligibility, this may include:
- Replacement of the item
- Store credit
- Alternative resolution options
All cases are subject to review and approval. Items must not show signs of misuse, mishandling, or external damage not related to shipping or manufacturing.
7. Can I request a replacement instead?
Yes, replacement options are available.
All replacement requests:
- Are reviewed and approved
- May include shipping cost considerations
- Are processed in coordination with our logistics team
8. What if my item is a gift?
Gift returns are accepted only with proof of the original purchase.
- If eligible, returns may be processed as store credit or exchange
- If the item was not marked as a gift, any approved refund will be issued to the original purchaser
If you’re unsure whether your item qualifies, please contact us.
9. Need help?
For any return or replacement related inquiries, contact: