Shipping

1. Where does SAN Sound currently ship SANWEAR? 

We ship worldwide

Delivery times vary depending on your location. Below are estimated shipping timelines:

North America

• United States: 5–7 business days
• Canada: ~10 business days
• Mexico: ~15 business days

Asia-Pacific

• Hong Kong: ~4 business days
• Japan: ~5 business days
• Australia: ~5 business days
• Philippines: ~7 business days
• Singapore / South Korea: ~8 business days
• Taiwan: ~9 business days
• Malaysia / Thailand: ~13–14 business days

Some countries (e.g., Indonesia, Vietnam, China) may have limited or case-by-case availability.

Europe

• United Kingdom & Germany: ~8 business days
• France / Netherlands / Spain: ~8–12 business days
• Other EU countries: ~10-18 business days (varies by location)

Other Regions

• Delivery typically ranges between 7–15 business days depending on destination and logistics conditions

These timelines may vary due to:

• High demand
• Carrier delays
• Customs processing

Which Courier Will Deliver My Order?

SAN Sound partners with multiple trusted shipping carriers worldwide to provide the fastest and most reliable delivery for each destination.

The courier used for your order depends on several factors, including:

• Destination country
• Shipping address
• Delivery speed
• Carrier availability
• Customs and logistics routing

Because every shipment is evaluated individually, we cannot guarantee that all orders will be shipped using the same carrier.

2. Taxes & Duties

Do I need to pay taxes or duties on my order?

We primarily ship using DDP (Delivered Duty Paid).

What this means:

For most supported countries, taxes and duties are already included in your order total.
You will not be required to pay additional fees upon delivery.

DDP Countries (No Additional Fees on Delivery)

Based on our current shipping setup, the following countries are typically shipped using DDP:

North America

• United States (no import fees under $800 threshold)
• Canada (GST/HST handled upfront)
• Mexico (import taxes included)

Europe (Most Countries)

• United Kingdom, Germany, France, Spain, Netherlands, etc.
• VAT is included in the order total

Asia-Pacific (Selected Countries)

• Japan (consumption tax included)
• South Korea (import fees included)
• Australia / New Zealand (GST included)
• Philippines (taxes included)
• Hong Kong (no duties or taxes)

Customers in these regions should not expect additional charges upon delivery.

DDU / LIMITED CASES (Possible Additional Charges)

Some countries may fall under DDU (Delivered Duty Unpaid) or limited shipping conditions depending on logistics routing:

What this means:

• Taxes and duties may not be included upfront
• You may be required to pay fees before delivery
• The carrier will contact you directly

Estimated Charges (Guideline Only)

These vary by country, but typical ranges are:

• Import Duties: approximately 5% – 20%
• VAT / Sales Tax: approximately 10% – 25%
• Carrier Handling Fees: approximately $5 – $25 USD

These are estimates only and may vary based on:

• Country-specific regulations
• Product classification
• Declared order value

How will I know if I need to pay?

If your shipment is processed under DDU:

• The carrier will contact you directly
• Payment is usually required before delivery is completed

Important Notes

• Some countries require manual confirmation for DDP eligibility
• Canada may have GST handling variations depending on shipment routing
• Tax and duty amounts are determined by local customs authorities and may change without notice

How are shipping costs calculated?

Shipping costs are calculated separately from the product price and may vary depending on:

• Destination country or region
• Carrier rates
• Package size and weight
• Shipping method selected
• Local delivery requirements

Shipping costs are displayed during checkout before payment is completed.

Please note that promotional discounts and discount codes do not increase shipping costs. Shipping charges are calculated independently based on the shipment details and destination.

Free Shipping

We offer free standard shipping on eligible U.S. orders of $150 USD or more.

If your order qualifies, the free shipping option will automatically appear during checkout. No coupon code is required.

Please note:

• Orders must have a qualifying subtotal of $150 USD or more.
• Free shipping is available to customers in the United States only.
• Shipping fees, taxes, and discounts may affect eligibility.
• Expedited or express shipping options are not included unless specifically stated at checkout.

If your U.S. order qualifies but free shipping is not appearing during checkout, please contact us.

Checkout+ Shipping Protection

Checkout+ is an optional service available on eligible orders during checkout.

Depending on eligibility and the option selected, Checkout+ may provide benefits for qualifying shipping issues, including lost packages, packages marked as delivered but not received, shipping damage, and missing items.

Checkout+ must be selected during checkout and cannot be added after an order has been placed.

For more information or to submit an eligible claim, visit:

https://sansound.com/apps/redo/returns-portal/login

3. Shipping Issues, Lost Packages & Delivered-Not-Received Orders

If your package is lost, damaged during shipping, missing items, or marked as delivered but cannot be located, the available resolution will depend on the circumstances of the shipment and whether Checkout+ was selected when the order was placed.

Orders with Checkout+

Eligible orders with Checkout+ may include coverage for qualifying situations such as:

• Lost packages
• Packages marked as delivered but not received
• Packages damaged during shipping
• Missing items

To begin an eligible claim, visit the SAN Sound Return Portal:

https://sansound.com/apps/redo/returns-portal/login

Coverage is subject to eligibility, review, and the Checkout+ option selected for the order.

Orders without Checkout+

If Checkout+ was not selected, SAN Sound's standard shipping, return, and warranty policies will apply.

If a package is reported missing after delivery, our team can assist with reviewing the shipment and available carrier information.

Depending on the circumstances, we may request additional documentation such as:

• Verification of delivery details
• A signed statement of non-receipt
• Additional information requested by the carrier
• A police report in certain cases

Each case is reviewed individually, and a replacement or refund after confirmed delivery is not guaranteed.

Before Reporting a Missing Delivery

If tracking shows your package as delivered but you cannot locate it, we recommend:

• Checking around your delivery location
• Checking with household members, neighbors, or building staff
• Reviewing the carrier's delivery details
• Allowing a short period in case the carrier marked the shipment delivered before final drop-off

If the package still cannot be located, please begin your request through the SAN Sound Return Portal or contact our support team for assistance.

Return Portal:
https://sansound.com/apps/redo/returns-portal/login