Shipping

1. Where does SAN Sound currently ship SANWEAR? 

We ship worldwide

Delivery times vary depending on your location. Below are estimated shipping timelines:

North America

• United States: 5–7 business days
• Canada: ~10 business days
• Mexico: ~15 business days

Asia-Pacific

• Hong Kong: ~4 business days
• Japan: ~5 business days
• Australia: ~5 business days
• Philippines: ~7 business days
• Singapore / South Korea: ~8 business days
• Taiwan: ~9 business days
• Malaysia / Thailand: ~13–14 business days

Some countries (e.g., Indonesia, Vietnam, China) may have limited or case-by-case availability.

Europe

• United Kingdom & Germany: ~8 business days
• France / Netherlands / Spain: ~8–12 business days
• Other EU countries: ~10-18 business days (varies by location)

Other Regions

• Delivery typically ranges between 7–15 business days depending on destination and logistics conditions

These timelines may vary due to:

• High demand
• Carrier delays
• Customs processing

2. Taxes & Duties

Do I need to pay taxes or duties on my order?

We primarily ship using DDP (Delivered Duty Paid).

What this means:

For most supported countries, taxes and duties are already included in your order total.
You will not be required to pay additional fees upon delivery.

DDP Countries (No Additional Fees on Delivery)

Based on our current shipping setup, the following countries are typically shipped using DDP:

North America

• United States (no import fees under $800 threshold)
• Canada (GST/HST handled upfront)
• Mexico (import taxes included)

Europe (Most Countries)

• United Kingdom, Germany, France, Spain, Netherlands, etc.
• VAT is included in the order total

Asia-Pacific (Selected Countries)

• Japan (consumption tax included)
• South Korea (import fees included)
• Australia / New Zealand (GST included)
• Philippines (taxes included)
• Hong Kong (no duties or taxes)

Customers in these regions should not expect additional charges upon delivery.

DDU / LIMITED CASES (Possible Additional Charges)

Some countries may fall under DDU (Delivered Duty Unpaid) or limited shipping conditions depending on logistics routing:

What this means:

• Taxes and duties may not be included upfront
• You may be required to pay fees before delivery
• The carrier will contact you directly

Estimated Charges (Guideline Only)

These vary by country, but typical ranges are:

• Import Duties: approximately 5% – 20%
• VAT / Sales Tax: approximately 10% – 25%
• Carrier Handling Fees: approximately $5 – $25 USD

These are estimates only and may vary based on:

• Country-specific regulations
• Product classification
• Declared order value

How will I know if I need to pay?

If your shipment is processed under DDU:

• The carrier will contact you directly
• Payment is usually required before delivery is completed

Important Notes

• Some countries require manual confirmation for DDP eligibility
• Canada may have GST handling variations depending on shipment routing
• Tax and duty amounts are determined by local customs authorities and may change without notice

How are shipping costs calculated?

Shipping costs are calculated separately from the product price and may vary depending on:

• Destination country or region
• Carrier rates
• Package size and weight
• Shipping method selected
• Local delivery requirements

Shipping costs are displayed during checkout before payment is completed.

Please note that promotional discounts and discount codes do not increase shipping costs. Shipping charges are calculated independently based on the shipment details and destination.

3. Shipping & Delivery Policy (Lost or Stolen Packages)

Once an order is marked as delivered, responsibility typically transfers to the customer.

If a package is reported missing after delivery, we can assist with a carrier review. To proceed, customers may be required to provide:

• A police report
• A signed statement of non-receipt
• Verification of delivery details

All cases are reviewed individually. Replacements or refunds after confirmed delivery are not guaranteed and are subject to review. 

Please ensure your delivery address is secure and accessible. Consider using a location where someone can receive the package directly.

For more information, please contact us at: support@sansound.com