⚠️ WARNING: Prolonged exposure to loud sound can cause permanent,
irreversible hearing damage.
RECOMMENDED SAFE LISTENING LEVELS (World Health Organization):
| Volume Level | Maximum Safe Daily Exposure |
|---|---|
| 80 dB(A) | Up to 40 hours per week |
| 85 dB(A) | Up to 8 hours per day |
| 88 dB(A) | Up to 4 hours per day |
| 91 dB(A) | Up to 2 hours per day |
| 94 dB(A) | Up to 1 hour per day |
| 97 dB(A) | Up to 30 minutes per day |
| 100 dB(A) and above | Risk of permanent damage within minutes |
SIGNS OF HEARING DAMAGE:
- Ringing, buzzing, or hissing in the ears after listening (tinnitus)
- Sounds feeling muffled or distant after a session
- Needing to increase volume over time to hear the same detail
If you experience any of these symptoms, STOP USE IMMEDIATELY, lower your volume,
and consult a medical professional if symptoms persist.
SAFE LISTENING PRACTICES:
- Start at a low volume. Increase gradually only as needed.
- Limit continuous high-volume sessions. Take breaks.
- If you must raise your voice to be heard by someone nearby, your listening
volume is too high.
- Children and young adults are particularly vulnerable. Supervise volume use.
LEVEL 11 — MAXIMUM OUTPUT MODE:
Enabling Level 11 in the Soundscape app unlocks the full output range of the
HARDWIRE amplifier. At maximum output, HARDWIRE can produce sound pressure levels
that may cause hearing damage in short periods. Before enabling Level 11:
- Read and accept the in-app acknowledgment.
- Start at your device's lowest volume and increase carefully.
- Do not enable Level 11 for children.
EUROPEAN UNION COMPLIANCE:
This product is designed for a default output not exceeding 85 dB(A) in
accordance with applicable EU hearing safety standards (EN 50332-1 / EN 50332-2).
Users who exceed this threshold are provided with a warning within the Soundscape app.
Read all safety instructions before use.
USAGE RESTRICTIONS:
- Do not use while operating a vehicle, bicycle, or any machinery where reduced
situational awareness creates a safety hazard.
- Do not use at high volumes in environments where you need to hear warning sounds,
alarms, or traffic.
CHOKING HAZARD & CHILDREN:
- Keep out of reach of small children. Ear tips and small components are a
choking hazard.
- Do not allow children to use without adult supervision.
PHYSICAL SAFETY:
- Do not attempt to disassemble or repair. There are no user-serviceable parts
inside. Unauthorized modification voids the warranty and may affect regulatory
compliance.
- Discontinue use if you experience pain, discomfort, or skin irritation in or
around the ear.
- Do not use if the cable or USB-C connector is visibly damaged. A damaged cable
may cause electrical hazard.
- Keep the USB-C connector and audio port clean and dry.
MOISTURE & ENVIRONMENTAL:
- Do not expose to rain, moisture, or liquids. HARDWIRE is not waterproof or
water resistant.
- Do not store near strong magnetic fields (e.g., MRI machines, industrial magnets).
The N52 neodymium magnet in the driver may interact with magnetically sensitive
devices.
MEDICAL DEVICES:
- In the event of a medical implant (pacemaker, cochlear implant, or other implanted
device), consult your physician before use.
CABLE CARE:
- Do not pull the cable to disconnect. Always grip the USB-C connector.
- Coil loosely. Do not form tight knots or sharp bends.
- Do not wrap tightly around devices. Tight wrapping damages internal cable wiring
over time.
CLEANING:
- Do not use alcohol-based or chemical cleaners.
- For ear tips and sport hooks: wipe with lightly damp cloth (water only), dry
completely before reattaching.
- For mesh screens: use dry soft brush only (never water or compressed air directly
on mesh).
- For cable and Audio Cortex: wipe with dry or slightly damp cloth. Keep moisture
away from USB-C connector and action button.
TEMPERATURE:
- Operating: 32°F – 95°F (0°C – 35°C)
- Storage: -4°F – 113°F (-20°C – 45°C)
- Do not leave in direct sunlight or in a hot vehicle.
SANWEAR-HARDWIRE contains a Bluetooth Low Energy (BLE) radio operating at 2.4 GHz.
This radio is used exclusively for communication with the Soundscape app. Audio is
NOT transmitted wirelessly; all audio passes through the wired USB-C connection.
RF EXPOSURE COMPLIANCE:
BLE operates at a maximum transmit power of less than 10 mW EIRP — far below
international human exposure limits set by:
- FCC (United States)
- ISED (Canada)
- ICNIRP (International Commission on Non-Ionizing Radiation Protection)
- Comparable regulatory bodies worldwide
This product complies with RF exposure guidelines for an uncontrolled environment.
NO minimum separation distance from the human body is required during normal use.
INTERFERENCE NOTE:
Although this device uses low-power BLE, it operates in the shared 2.4 GHz band.
Do not operate near:
- Unshielded explosive devices
- Medical devices that prohibit nearby RF sources
- Other equipment specified as incompatible with 2.4 GHz transmitters
TO DISABLE BLE:
Close the Soundscape app. The BLE radio is active only during Soundscape app
communication.
🌍 EUROPEAN UNION & SIMILAR REGULATIONS
This product is marked with the crossed-out wheeled bin symbol (♻️ with line through it).
This means the product MUST NOT be disposed of with unsorted municipal waste at the
end of its useful life.
PROPER DISPOSAL METHODS:
- Return to a designated WEEE collection point (free in EU)
- Use a retailer recycling program
- Contact your local household hazardous waste facility
BENEFITS OF PROPER RECYCLING:
- Recovers valuable materials (rare earth magnets, copper, gold trace)
- Prevents toxic substances from entering landfills or water supplies
- Reduces environmental impact and conserves natural resources
FOR ADDITIONAL INFORMATION:
Visit your national WEEE registry or contact local authorities.
🌍 EUROPEAN UNION & SIMILAR REGULATIONS
This product is designed to comply with:
- EU Directive 2011/65/EU (RoHS 2)
- Directive 2015/863/EU (RoHS 3 — Phthalates Amendment)
SUBSTANCES PROHIBITED OR LIMITED:
✅ DOES NOT CONTAIN (in excess of permitted limits):
- Lead (Pb)
- Mercury (Hg)
- Cadmium (Cd)
- Hexavalent Chromium (Cr⁶⁺)
- Polybrominated Biphenyls (PBB)
- Polybrominated Diphenyl Ethers (PBDE)
- Diisononyl Cyclohexane-1,2-dicarboxylate (DINCH)
- Phthalates (DEHP, BBP, DBP, DIBP) — where applicable
This product has been tested and certified to comply with RoHS directives.
🌍 EUROPEAN UNION
This product has been evaluated for compliance with EU REACH Regulation
(EC) No 1907/2006 regarding Substances of Very High Concern (SVHCs).
CURRENT SVHC ASSESSMENT:
[COMPLIANCE TEAM TO CONFIRM STATUS BEFORE PUBLICATION]
Articles containing Pb (lead) in quantities >0.1% w/w in driver assembly are subject
to Article 67(2) exemption as of [DATE TO BE CONFIRMED].
For a complete list of substances screened and their status, please contact:
compliance@sansound.com
🇺🇸 STATE OF CALIFORNIA
⚠️ WARNING: This product can expose you to:
• **Lead** — known to cause cancer and reproductive harm
• **di(2-ethylhexyl) phthalate (DEHP)** — known to cause cancer and reproductive harm
These chemicals are known to the State of California to cause cancer, birth defects,
and other reproductive harm.
EXPOSURE PATH:
Lead is present in the driver magnet assembly and may be exposed if the device is
damaged or improperly disassembled.
WHAT YOU CAN DO:
- Keep the device intact. Do not disassemble or modify.
- Avoid prolonged contact with damaged internal components.
- Wash hands after handling if components are exposed.
- Dispose of properly through e-waste recycling (see WEEE section).
FOR MORE INFORMATION:
Visit www.P65Warnings.ca.gov for a list of chemicals, safe handling practices,
and health effects.
DISCLAIMER:
The inclusion of this warning does not mean the product is unsafe for normal use.
When handled as intended, HARDWIRE does not pose a significant health risk.
POWER SOURCE:
SANWEAR-HARDWIRE is powered entirely through the USB-C connection and contains
NO internal battery.
DISPOSAL IMPLICATIONS:
- No special battery disposal required
- Product can be recycled through standard e-waste streams
- No risk of battery leakage or fire during storage or transport
Packaging materials are recyclable where facilities exist.
DISPOSAL BY REGION:
🌍 EUROPEAN UNION:
Separate packaging into components (cardboard, plastic, foam) and place in
appropriate recycling bins.
🇺🇸 UNITED STATES & CANADA:
Check with your local recycling program. Many accept cardboard, plastic,
and foam packaging.
🌏 ASIA & OTHER REGIONS:
Follow local waste management regulations for packaging materials.
FCC ID: 2BDBE-HARDWIRE
COMPLIANCE STATEMENT:
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that
may cause undesired operation.
TESTING & LIMITS:
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
POTENTIAL INTERFERENCE:
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
IF HARMFUL INTERFERENCE OCCURS:
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
⚠️ WARNING:
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
CALIFORNIA PROPOSITION 65:
See Environmental Information section (above) for Prop 65 warning regarding Lead
and DEHP.
IC CERTIFICATION NUMBER: [TO BE FILLED IN]
COMPLIANCE STATEMENT (ENGLISH):
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada's licence-exempt RSS(s).
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
---
DÉCLARATION DE CONFORMITÉ (FRANÇAIS):
Cet appareil contient un ou plusieurs émetteur(s)/récepteur(s) exempt(s) de licence
qui est(sont) conforme(s) aux CNR d'Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
1. L'appareil ne doit pas produire de brouillage.
2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
---
RADIO EQUIPMENT COMPLIANCE:
The Bluetooth Low Energy (BLE) radio in this product operates at 2.4 GHz with a
maximum transmit power of less than 10 mW EIRP, in compliance with Canadian RSS
standards.
CE MARK & DECLARATION OF CONFORMITY
CE DECLARATION REFERENCE: [TO BE FILLED IN]
REGULATORY BASIS:
This product is designed and manufactured in compliance with the Radio Equipment
Directive 2014/53/EU (RED).
WIRELESS TECHNOLOGY:
- Technology: Bluetooth Low Energy (BLE)
- Frequency Band: 2400–2483.5 MHz
- Maximum Transmit Power: < 10 mW EIRP
APPLICABLE HARMONIZED STANDARDS:
✅ EN 300 328 (Wideband transmission systems — BLE)
✅ EN 301 489-1 / EN 301 489-17 (EMC for radio equipment)
✅ EN 62368-1 (Audio/video equipment safety)
✅ EN 50332-1 / EN 50332-2 (Hearing protection for personal audio devices)
✅ EN 62479 (RF exposure assessment)
RoHS COMPLIANCE:
See Environmental Information section (above) for full RoHS 2 / RoHS 3 details.
REACH COMPLIANCE:
See Environmental Information section (above) for SVHC assessment details.
HEARING SAFETY (EU-SPECIFIC):
This product is designed for a default output not exceeding 85 dB(A) in accordance
with EN 50332-1 / EN 50332-2. The Soundscape app provides a warning if this
threshold is exceeded over prolonged use.
WEEE COMPLIANCE:
See Environmental Information section (above) for WEEE marking and disposal instructions.
EU AUTHORIZED REPRESENTATIVE:
[INSERT FULL NAME]
[INSERT COMPLETE ADDRESS]
[INSERT COUNTRY]
📄 FULL DECLARATION OF CONFORMITY:
The complete Declaration of Conformity document is available at: sansound.com/dof
TECHNICAL DOCUMENTATION:
Technical documentation (radio equipment file) is available upon request from:
compliance@sansound.com
UKCA MARK & DECLARATION OF CONFORMITY
UKCA DECLARATION REFERENCE: [TO BE FILLED IN]
REGULATORY BASIS:
This product conforms to the UK Radio Equipment Regulations 2017.
WIRELESS TECHNOLOGY:
- Technology: Bluetooth Low Energy (BLE)
- Frequency Band: 2400–2483.5 MHz
- Maximum Transmit Power: < 10 mW EIRP
APPLICABLE UK STANDARDS:
✅ ETSI EN 300 328 (Wideband transmission systems — BLE)
✅ ETSI EN 301 489-1 / EN 301 489-17 (EMC for radio equipment)
✅ BS EN 62368-1 (Audio/video equipment safety)
✅ BS EN 50332-1 / BS EN 50332-2 (Hearing protection for personal audio devices)
✅ BS EN 62479 (RF exposure assessment)
UK RESPONSIBLE PERSON:
[INSERT FULL NAME]
[INSERT COMPLETE ADDRESS]
United Kingdom
NOTE ON CE MARKING:
This product may also bear CE marking if manufactured to EU standards. The UKCA
mark is the authoritative mark for sale in the UK market as of the transition period.
📄 FULL DECLARATION OF CONFORMITY:
Available upon request: compliance@sansound.com
TRANSITION NOTE:
Post-Brexit, UKCA marking is required for UK market entry. CE marking alone no
longer satisfies UK regulatory requirements.
認証番号 (Certification Number): [TO BE FILLED IN]
適合宣言 (COMPLIANCE STATEMENT):
本製品は電波法に基づく技術基準適合証明を取得しています。
使用周波数帯域 (Frequency Band): 2.4 GHz（Bluetooth Low Energy）
最大送信出力 (Maximum Transmit Power): 10 mW EIRP 未満 (Less than 10 mW EIRP)
本機器は、電波法第38条の2の2に基づく特定無線設備の技術基準に適合しています。
---
**ENGLISH TRANSLATION:**
This product has obtained Technical Conformance Certification (Technical Standards
Compliance Certification) under the Radio Law of Japan.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: Less than 10 mW EIRP
This device complies with the technical standards for specified wireless equipment
as prescribed in Article 38-2-2 of the Radio Law (Denpa Hou).
CERTIFICATION BODY:
Certification obtained from the Ministry of Internal Affairs and Communications
(総務省 - Soumu-shou).
USAGE NOTES:
- Do not use in hazardous locations or near critical medical equipment without
authorization.
- Maintain adequate distance from navigation equipment.
型号核准代码 (CMIIT ID / Model Approval Code): [TO BE FILLED IN]
准许宣言 (COMPLIANCE STATEMENT):
本产品已依据中华人民共和国国家无线电管理委员会（SRRC）规定取得无线电发射设备
型号核准。
无线技术 (Wireless Technology): 蓝牙低功耗（BLE / Bluetooth Low Energy）
工作频段 (Operating Frequency Band): 2.4 GHz
最大发射功率 (Maximum Transmit Power): 低于 10 mW EIRP (Less than 10 mW EIRP)
---
**ENGLISH TRANSLATION:**
This product has obtained type approval for radio transmission equipment in
accordance with the regulations of the State Radio Regulation Committee (SRRC)
of the People's Republic of China.
Wireless Technology: Bluetooth Low Energy (BLE)
Operating Frequency Band: 2.4 GHz
Maximum Transmit Power: Less than 10 mW EIRP
CERTIFICATION BODY:
Type approval granted by SRRC (State Radio Regulation Committee) of the Ministry
of Industry and Information Technology (MIIT).
SALES RESTRICTION:
This product is approved for sale and use within mainland China. Export or
resale outside China may require separate certification.
RCM COMPLIANCE MARK
RCM SUPPLIER DECLARATION REFERENCE: [TO BE FILLED IN]
COMPLIANCE STATEMENT:
This product bears the RCM mark, indicating compliance with applicable Australian
and New Zealand electrical safety, electromagnetic compatibility (EMC), and
telecommunications standards.
APPLICABLE STANDARDS:
✅ AS/NZS 3548 (Radiofrequency equipment and associated factors)
✅ AS/NZS 1768 (EMC — Immunity)
✅ AS/NZS 60065 (Audio and related equipment safety)
✅ AS/NZS 4268 (EMC compliance for electrical equipment)
RCM MARK SIGNIFICANCE:
The RCM (Regulatory Compliance Mark) is the mandatory mark for electrical and radio
equipment sold in Australia and New Zealand. It certifies that the product meets
the essential safety, EMC, and telecommunications requirements of both countries.
CERTIFICATION BODY:
RCM certification obtained through accredited Conformity Assessment Bodies (CABs)
in Australia and New Zealand.
WARRANTY & SERVICE:
Products bearing the RCM mark are eligible for warranty service in Australia and
New Zealand. For service inquiries: support@sansound.com
BSMI 證明編號 (Certification Number): [TO BE FILLED IN]
台灣電信管制射頻器材審定合格證號 (NCC Registration): [TO BE FILLED IN]
本產品符合台灣商檢局（BSMI）及國家通訊傳播委員會（NCC）之無線電型式認可
規定。
This product complies with Taiwan BSMI (Bureau of Standards, Metrology and Inspection)
and NCC (National Communications Commission) radio equipment type approval requirements.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: < 10 mW EIRP
Anatel ID / Código Anatel: [TO BE FILLED IN]
Este produto atende aos requisitos estabelecidos pela Anatel (Agência Nacional de
Telecomunicações) e está registrado no Sistema de Autorizações da Anatel.
Faixa de Frequência: 2.4 GHz (Bluetooth Low Energy)
Potência de Transmissão Máxima: Menor que 10 mW EIRP
Importação/Distribuição: Product is compliant for sale and distribution in Brazil.
BIS Registration Number: [TO BE FILLED IN]
This product is registered with the Bureau of Indian Standards (BIS) in compliance
with IS 16850 (Radio Equipment Code of Practice) and related standards.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: < 10 mW EIRP
BIS certification confirms safety, EMC, and telecommunications compliance for sale
in India.
Aprobación IFETEL / IFETEL Approval: [TO BE FILLED IN]
Este producto está aprobado por IFETEL (Instituto Federal de Telecomunicaciones)
para su comercialización y uso en México.
Banda de Frecuencia: 2.4 GHz (Bluetooth Low Energy)
Potencia de Transmisión Máxima: Menor a 10 mW EIRP
IMDA Approval / IMDA参考号: [TO BE FILLED IN]
This product is approved by IMDA (Infocomm Media Development Authority) and
complies with Singapore's Electromagnetic Compatibility and Radio Equipment
standards.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: < 10 mW EIRP
SIRIM Certificate: [TO BE FILLED IN]
This product has been tested and approved by SIRIM (Standards and Industrial
Research Institute of Malaysia) in compliance with Malaysian radio equipment
and EMC standards.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: < 10 mW EIRP
NBTC Approval Number: [TO BE FILLED IN]
Product approved by NBTC (National Broadcasting and Telecommunications Commission)
for use in Thailand.
Frequency Band: 2.4 GHz (Bluetooth Low Energy)
Maximum Transmit Power: < 10 mW EIRP
Usage compliant with Thai Frequency Allocation and Radio Equipment regulations.
SANWEAR-HARDWIRE is covered by a 1-YEAR LIMITED WARRANTY from the original date
of purchase against the following manufacturing defects, when used under normal
conditions:
COVERED UNDER WARRANTY:
✅ Driver failure or acoustic defects
✅ Audio Cortex component failure (amplifier, DSP, DAC, processor)
✅ Cable defects (broken wires, connection failures)
✅ USB-C connector defects (poor connection, corrosion)
✅ Button or LED failure
✅ Manufacturing defects in materials or workmanship
NOT COVERED UNDER WARRANTY:
❌ Physical damage (drops, crushing, punctures, impacts)
❌ Water or liquid damage (not waterproof product)
❌ Damage from misuse, unauthorized modification, or repair attempt
❌ Wear and tear of consumable items (ear tips, sport hooks, cable wear)
❌ Damage from exposure to extreme temperatures
❌ Loss or theft
HOW TO FILE A WARRANTY CLAIM:
1. Contact support@sansound.com with:
- Proof of purchase (receipt or order number)
- Description of the issue
- Photo/video if possible
2. We will respond within 24–48 hours on business days with next steps
(repair, replacement, or return).
3. If approved, we will provide shipping label and instructions.
WARRANTY DURATION & COVERAGE:
- 1-year from original purchase date
- Covers manufacturing defects under normal use
- Does not cover accidental damage or misuse
- International coverage (coverage may vary by region — contact support for details)
DISCLAIMER:
This limited warranty is the exclusive remedy for defective products and supersedes
all other warranties, express or implied, including merchantability or fitness for
a particular purpose.
© 2026 SAN Sound Corporation. All rights reserved.
TRADEMARK NOTICE:
SANWEAR, SANWEAR-HARDWIRE, Audio Cortex, and Soundscape are registered trademarks
or trademarks of SAN Sound Corporation.
All other product names, logos, and brand names are the property of their
respective owners.
MANUAL REPRODUCTION:
Unauthorized reproduction of this manual, in whole or in part, without express
written permission from SAN Sound Corporation is prohibited.
SOFTWARE & FIRMWARE:
Soundscape app and firmware are provided under the terms of the End User License
Agreement (EULA) provided within the application. Use constitutes acceptance of
the EULA terms.
TO THE FULLEST EXTENT PERMITTED BY LAW, SAN SOUND CORPORATION SHALL NOT BE LIABLE FOR:
• INDIRECT DAMAGES: Loss of income, loss of business, loss of data, or other
economic losses
• CONSEQUENTIAL DAMAGES: Injuries, damage to property, or impact to health
• PUNITIVE DAMAGES: Damages awarded to punish or deter conduct
• SPECIAL DAMAGES: Any damages beyond the purchase price of the product
MAXIMUM LIABILITY:
In no event shall SAN Sound Corporation's total liability exceed the amount paid
for the product.
APPLICABILITY:
Some jurisdictions do not allow the exclusion or limitation of liability for certain
types of damages. In such cases, this limitation applies only to the extent permitted
by law. Your legal rights are not affected by this disclaimer.
SAN Sound Corporation
928 Campbell St
Williamsport, PA 17701
United States
Email: support@sansound.com
Website: sansound.com
BUSINESS HOURS:
Monday – Friday, 9:00 AM – 5:00 PM EST
Response time: 24–48 hours on business days
COUNTRY OF MANUFACTURE: China
COUNTRY OF DESIGN: United States
For European customers, please see the EU Authorized Representative listed in the
Regulatory Compliance section (above).
For UK customers, please see the UK Responsible Person listed in the Regulatory
Compliance section (above).