If you're experiencing issues with your SANWEAR-GT™, the following troubleshooting videos may help.
Charging Issues
📹 My Earbuds Are Not Charging (Cleaning)
https://www.youtube.com/watch?v=3wiGYafkAG0
📹 My Earbuds Are Not Charging (Charging Process)
https://www.youtube.com/watch?v=LwQ2QNSI79Y
📹 My Earbuds Are Not Charging (Dead Battery)
https://www.youtube.com/watch?v=RIrzrIjAVj8
Charging Consistency
📹 Charging Is Inconsistent (Cleaning)
https://www.youtube.com/watch?v=DKXSJE2MjPI
📹 Charging Is Inconsistent (Power)
https://www.youtube.com/watch?v=Vtf_sD8Dgts
Battery Issues
📹 Battery Drains Faster Than Expected
https://www.youtube.com/watch?v=a2IkdQQf9hE
📹 Battery Percentage Fluctuates in Soundscape
https://www.youtube.com/watch?v=TMOl75I8kIY
Bluetooth & Connectivity
📹 SANWEAR Does Not Appear in Bluetooth List
https://www.youtube.com/watch?v=TpK8r8okit0
📹 Can't Connect to Phone, Tablet, or PC
https://www.youtube.com/watch?v=LOMUA4ILmaw
📹 Switching Between Bluetooth and SANSYNC
https://www.youtube.com/watch?v=wrnkK9cwcyQ
Earbud Synchronization
📹 Only One Earbud Connects
https://www.youtube.com/watch?v=uHo1oESuxo4
📹 Left and Right Earbuds Are Not Syncing
https://www.youtube.com/watch?v=M2rLNTPo9fY
Audio Quality
📹 Audio Sounds Muffled
https://www.youtube.com/watch?v=5UxHtHlaRHU
📹 Weak Bass / Tiny Sound / Poor Fit
https://www.youtube.com/watch?v=YV3cbeKCxII
Comfort & Fitment
📹 Earbuds Feel Uncomfortable
https://www.youtube.com/watch?v=A6dU0KAYY1o
Soundscape App
📹 App Not Detecting SANWEAR
https://www.youtube.com/watch?v=fpczaucuXb0
📹 Firmware Update Not Working
https://www.youtube.com/watch?v=vxUuGVE8uGU
📹 Features Not Working in App
https://www.youtube.com/watch?v=vafWJHPKaeE
Microphone Issues
📹 Mic Sounds Muffled (Obstruction)
https://www.youtube.com/watch?v=g17WC62Nzes
📹 Mic Sounds Muffled (Environmental Noise Cancellation)
https://www.youtube.com/watch?v=PposfViJFVI