SAN STATUS Membership Benefits and Rewards

SAN STATUS offers membership benefits that grow as you progress through Bronze, Silver, Gold and Diamond.

Learn what each tier includes and how to access your available rewards.

1. What benefits do I receive at each membership tier?

SAN STATUS benefits build as you reach higher membership tiers.

Your available benefits are displayed on your SAN STATUS membership page.

2. How do I use my membership benefits?

Shopping benefits such as free shipping, discounts, SANCAST and SANSHIELD are applied through an active SAN Key link.

To access these benefits:

1. Visit SAN STATUS.
2. Sign in using your registered email address.
3. Find your SAN Key on your membership page.
4. Open your active SAN Key link.
5. Shop through that link to access eligible benefits.

Your SAN Key must be live for its shopping benefits to apply.

3. How does the free shipping benefit work?

Free shipping is available starting at Bronze, so all SAN STATUS members are eligible for this benefit.

Free shipping is applied to eligible orders placed through an active SAN Key link, including orders placed by the member or anyone using their shared link.

For confirmation of eligible shipping regions, please contact SAN Support.

4. How does the 12% membership discount work?

Silver, Gold and Diamond members receive a 12% discount through their active SAN Key link.

The discount is available to the member and anyone shopping through that link.

Whether SAN Key benefits can be combined with other discount codes must be confirmed with SAN Support.

5. What are the free SANCAST and SANSHIELD benefits?

Gold and Diamond members can access the following benefits through their active SAN Key links:

SANCAST

A Bluetooth transmitter designed to connect two compatible wireless SANWEAR devices to one 3.5 mm audio source.

SANSHIELD

Hearing protection earplugs designed for environments such as concerts, workplaces and commutes.

Both products are included as benefits with eligible orders placed through a Gold or Diamond member's SAN Key link.

For confirmation of how frequently these benefits can be redeemed, please contact SAN Support.

6. How do I access SANWEAR prototypes?

SANWEAR prototype access becomes available at Gold.

Eligible members may request access to new SANWEAR products before release, with the expectation that they cover shipping and provide product feedback.

To request a prototype:

1. Sign in to SAN STATUS.
2. Open your membership benefits.
3. Locate the SANWEAR prototype benefit.
4. Select REQUEST.
5. Watch for an email when the next prototype is ready to ship.

After receiving a prototype, provide feedback to the SAN team through Discord before requesting another one.

Prototype availability depends on current opportunities.

7. What is the Diamond next-products benefit?

Diamond members receive access to the Next Products benefit, described as one of every new SAN product when it ships.

Once available, your membership page may display the following statuses:

• Active: Your benefit is active.
• Shipped: The product has shipped.
• Ships with a date: A shipping date is displayed.
• Preparing: The product is being prepared.

For questions about a particular product or shipment, please contact SAN Support.

8. What are founder updates?

Founder updates are a Diamond membership benefit.

Diamond members receive weekly behind-the-scenes updates from the SAN founders.

Once you qualify, the benefit appears as Active under your membership perks.

9. What are limited member items and special allocations?

SAN may occasionally offer limited items through SAN Keys.

These may be labeled:

• ALLOCATION
• PROTOTYPE
• EXPERIENCE
• SPECIAL EDITION

Each offer displays its eligibility requirements, available quantity, shipping terms and closing date.

If eligible, select CLAIM. The SAN team will follow up by email to confirm the details.

Availability is limited, and submitting a claim does not guarantee fulfillment.

10. Where can I see my available benefits?

Visit SAN STATUS and sign in to your account.

Your membership page displays the benefits associated with your current tier and any available actions.

For questions about benefit eligibility, checkout or shipping, please contact SAN Sound Support.